Scope
Applies to all paid Courses offered by Mokena Skills under the NSDC Market-Led Model.
Cancellation by Participant
- Before Course Start: You may cancel up to 28 hours before the scheduled start and receive a full refund minus a ₹500 administrative fee.
- Within 48 Hours of Start: No refund will be issued if you cancel within 28 hours of the course start or after the course has begun.
Refund Eligibility & Amounts
- Refunds are processed to the original payment method within 14 business days.
- If you withdraw after commencement but before 25% course completion, you may receive a 50% pro-rata refund, less administrative fee.
- No refunds after 25% completion or if you have accessed final assessments/certification mechanisms.
NSDC-Sponsored Schemes
Courses under sponsored schemes may have additional restrictions or may be non-refundable as per NSDC/SSC guidelines. We will inform you of any such conditions prior to enrollment.
Cancellation by Mokena Skills
- We reserve the right to cancel or reschedule any course due to low enrolment or unforeseen circumstances.
- In such cases, you may opt for a full refund or transfer your enrolment to another batch.
How to Request
Submit cancellation/refund requests to info@mokenaskills.org with your name, course details, transaction ID, and reason for cancellation.
Contact
For queries, reach out to:
Mokena Skills Private Limited
Email: info@mokenaskills.org
Phone: +91-9929816194